Lowest prices, trusted local warranty, expert advice, and Singapore local support — all in one place.

Privacy policy

At WBSQ Holdings Pte Ltd, and all its related subsidiaries and affiliated companies (collectively, “we”, “us”, “our”), we respect your privacy and are committed to handling your personal data responsibly and in compliance with the Personal Data Protection Act (PDPA) 2012.

This policy applies to all personal data collected, used, or disclosed by us across our group of companies.

1. Scope of Policy

This Policy applies to:

  • WBSQ Holdings Pte Ltd (“Holding Company”); and

  • All of its subsidiaries, affiliated companies, and business units.

Your personal data may be collected, used, and disclosed by any entity within the Group and may be shared internally, but always in accordance with the purposes described in this Policy. Companies may act individually or jointly in collecting, using, and disclosing your personal data.

2. Data Protection Officer 

We have appointed a Group Data Protection Officer (DPO) who oversees compliance across the Holding Company and all subsidiaries.

Kevin Ho, Group Data Protection Officer  

Email: pdpc@wbsq.com

Phone: 8804 1066


3. Personal Data We Collect

We may collect data such as:

  • Identifiers (name, NRIC/FIN, passport number where legally necessary)

  • Contact details (phone, email, address)

  • Transaction and billing details

  • Employment or professional information (if applicable)

  • Website usage data (cookies, IP address, browser type)

4. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties. 

5. Purpose of Collection, Use & Disclosure

Your data may be collected, used, and disclosed by us for:

  • Providing and managing products/services

  • Customer service and communication

  • Group-wide analytics, reporting, and compliance purposes

  • Marketing and promotional campaigns across the group (with your consent)

  • Fulfilment of legal or regulatory obligations

We will always notify you and obtain consent before using data beyond its original scope.

6. Consent, Access & Correction, and Withdrawal

  • By providing your personal data, you consent to its collection, use, and disclosure by any entity within our Group for the purposes stated in this Policy.

  • You may withdraw your consent at any time by contacting our DPO. Please note that withdrawal of consent may affect our ability to continue providing products or services to you.

7. Protection & Retention

We implement reasonable security measures (technical, physical, and organisational) to safeguard your personal data against loss, misuse, unauthorized access, or disclosure. Although every reasonable effort has been made to ensure that all Personal Data will be so protected, the Company cannot be responsible for any unauthorised use or misuse of such information and from risks which are inherent in all internet communications.

8. Third Party Websites and Links

Our services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of our services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on our site.

9. Cross-Border Transfer

If your data is transferred to or accessed by our holding company overseas (where applicable), we will ensure that the same level of protection as required under the PDPA is maintained.

10. Marketing & Do Not Call (DNC) Registry

We may use your contact details for marketing if consent was given. If you unsubscribe or withdraw consent, it applies across the group.

11. Cookies & Website Tracking

When you use our websites, we may use cookies and similar technologies to:

  • Enable essential site functions (e.g., shopping cart, secure login)

  • Analyse site traffic and usage patterns to improve performance

  • Personalise your browsing experience (e.g., remembering preferences)

  • Deliver targeted advertising through third-party platforms (e.g., Google Ads, Meta Ads)

Types of cookies we may use:

  • Essential cookies – required for the site to function properly.

  • Analytics cookies – to understand user behaviour and improve site performance.

  • Advertising cookies – to deliver relevant marketing content.

Managing cookies:

  • You can manage or disable cookies through your browser settings.

  • Please note that disabling certain cookies may affect the functionality of our websites.

By continuing to use our websites without changing your settings, you consent to our use of cookies.

12. Data Breach Notification

If a data breach occurs that is likely to result in significant harm, we will notify affected individuals and the Personal Data Protection Commission (PDPC) as required under the PDPA.

13. Contact for Feedback or Complaints

For any inquiries about how either company manages your data, please contact our Group DPO at the details above.