FAQ
Orders & Payments
How do I cancel or edit an order?
How do I cancel or edit an order?
We’re unable to cancel orders due to a change of mind. However, we understand that mistakes can happen. If you need to update your order details, such as your delivery address or contact number, please reach out to our customer service team as soon as possible, and we’ll be happy to assist.
What payment methods are accepted?
What payment methods are accepted?
We accept the following modes of payment
- Debit / Credit Card (VISA / MasterCard)
- Bank Transfer or Paynow to UEN
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, please contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Delivery
How long does shipping take?
How long does shipping take?
For in-stock items, delivery typically takes 2–4 working days.
For pre-order items, kindly contact us so we can advise on the estimated delivery date.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options for selected brands and models. Additional charges may apply. Please contact us directly for more information.
What are your delivery fees?
What are your delivery fees?
All orders are entitled to complimentary delivery to lift-accessible floors, with no minimum purchase requirement.
For units accessible only via staircases, please refer to this page for further information.
Can I choose a specific delivery date/time?
Can I choose a specific delivery date/time?
You may request a preferred delivery date, and we’ll do our best to accommodate it. If we’re unable to meet your request, our dedicated customer support team will contact you to arrange an alternative. Please note that delivery timings are fixed based on routes. For special arrangements or assistance, feel free to reach out to us directly.
How can I track my order?
How can I track my order?
After receiving your order, our team will reach out within 2 business days to arrange delivery. Orders are usually fulfilled within 7 business days, subject to stock availability. Please note that delivery slots are fixed and may vary depending on your location.
Products
Do you provide basic installation and disposal services and what are the fees like?
Do you provide basic installation and disposal services and what are the fees like?
Yes we do. Please refer to this page for more details.
What is included in your basic installation?
What is included in your basic installation?
Basic installation covers connection of the appliance to your current water and drainage setup only. Please ensure there is an existing compatible tap, drainage outlet, and a standard 13A power point available.
It does not include the supply or installation of additional taps, spare parts, extensions, adapters, splitters, hoses, or any other accessories or modification works.
Who is responsible for inspecting the products upon delivery?
Who is responsible for inspecting the products upon delivery?
Please inspect your order upon delivery to ensure it is free from dents, scratches, or any damage before signing the delivery order. Once acknowledged, we are unable to accept responsibility for any damages reported thereafter.
If I have an issue with my appliance, what should I do?
If I have an issue with my appliance, what should I do?
If you have purchased your appliance from us and it is within warranty, please WhatsApp us at +65-8804 1066, or alternatively you can drop us an email at sales@theappliancesco.com
If you've contacted us, please rest assured we are looking into it with top priority and we will get back to you as soon as could.
General
Why The Appliances Co?
Why The Appliances Co?
At The Appliances Co., we make upgrading your home effortless. With a carefully curated selection of trusted brands, transparent pricing, and local support from a dedicated team, we take the guesswork out of choosing the right appliance.
From honest pre-sales advice to reliable delivery and after-sales assistance, we’re with you every step of the way — so you can shop with confidence, knowing help is always just a message away.
Do you have a physical store?
Do you have a physical store?
We currently operate online to offer you access to a wider selection — with over 400 models available, a traditional showroom simply wouldn’t do them justice.
However, should you wish to experience a particular model in person, we’d be pleased to arrange a viewing at our manufacturer’s showroom. Just let us know your preferred model, and our team will take care of the rest.
